Reservation conditions
Duration:
The rental period is determined by this contract.
Check-in begins at 3:00 p.m., check-out before 11:00 a.m. In case of late departure, an additional night will be charged.
For “hotel-like” comfort, a concierge service is at your disposal (food purchase before your arrival, boat rental, helicopter tour…, taxi booking, car rental, private chef, housekeeper every day, babysitter...) All services have an extra charge directly with our Concierge.
Terms of sale
RESERVATION CONDITIONS:
This reservation is made with BOOKING FWI and the client.
The reservation will be confirmed when BOOKING FWI receives full payment in the account.
to. DEPOSIT
A deposit of 25% of the rental price must be paid. There will be no contract with us until we have received this amount and the duly signed booking form, and we have subsequently confirmed your booking.
b. BALANCE PAYMENT
The balance of payment must be paid at least 30 days before arrival. If BOOKING FWI does not receive the balance before the due date, BOOKING FWI will have the right to cancel the reservation, claim the cancellation fees and retain the deposit. For reservations made within 30 days of arrival date, you must pay the full rental cost at the time of reservation.
C. CANCELLATION BY THE CUSTOMER
It is agreed between the parties that if you wish to cancel all or part of your reservation, or the reservation is canceled by BOOKING FWI due to non-payment, then BOOKING FWI will be entitled to the following percentage of the rental cost. :
• Maximum 31 days before arrival: 25%
• within 30 days prior to arrival: 100%
Cancellations must be received in writing via fax or email.
No-shows, late arrivals, changes to the number of people in the Client's party after arrival and early departures are non-refundable.
Third party bookings made on your behalf by BOOKING FWI are not covered by the above policy; Each company will operate according to its own terms and conditions.
d. ALTERATIONS OR CANCELLATIONS THROUGH BOOKING FWI.
Although unlikely, in the event that BOOKING FWI has to make any changes to confirmed arrangements due to reasons beyond our control, BOOKING FWI will inform you as soon as possible. If BOOKING FWI is unable to provide you with the property you have booked, BOOKING FWI reserves the right to transfer your group to a similar villa.
However, if this is not possible or if you do not wish to be transferred, BOOKING FWI will cancel the reservation and refund the amount paid to BOOKING FWI for the accommodation. BOOKING FWI will not be responsible for any cancellation charges for travel arrangements.
2.0. CHANGES
Accommodation changes are not permitted while the Client is on the island except for justified cause such as noisy construction, or a major technical problem in the accommodation. All these changes are made at the best discretion of BOOKING FWI.
2.2. ACCOMMODATION OCCUPANCY
The total number of rooms rented and people allowed in the villa or apartment at any given time is restricted to the number of people and rooms scheduled and paid for, generally based on 2 people per room. If a group misrepresents their identity, they will be required to pay immediately for the excess people or must vacate the accommodation without refund. Exceptions can be made only for babies if they sleep in a crib and do not occupy one of the villa's beds.
23. SECURITY DEPOSIT/DAMAGES
A security deposit will be held on your credit card authorization to cover any damages or additional charges.
Please note that BOOKING FWI will take a printout of your credit card upon arrival as a deposit.
2.4. BEHAVIOR
By signing this agreement, you accept and assume responsibility for the correct and decent behavior of your group. You and your party agree to conduct yourself in a manner that shows respect towards the rental property, including its staff, surrounding properties and the owners/occupants. In the event that this requirement is not met, BOOKING FWI reserves the right to ask you and your party to leave the villa without refund.
3. VALUABLES/MOVABLE PROPERTY
Valuables left unattended in the property are at the Client's expense and risk. Neither BOOKING FWI nor the accommodation owners (nor their staff) are responsible for any loss.
3.1. SURE
There are travel insurance, homeowners insurance or other policies available that can cover you for certain mishaps, unexpected events and delays that could interrupt, delay or cancel your travel plans. Appropriate coverage must be purchased at the time of booking. The client's signature on the booking form confirms that the client is aware that such insurance exists and has selected the appropriate cover for this booking.
3.2. COMPLAINTS
Our representations of properties are accurate to the best of our knowledge and are made in good faith. BOOKING FWI will use all reasonable endeavors to meet customers' requirements during the term of this agreement, but BOOKING FWI accepts no responsibility for problems beyond its control, such as failures in the supply of water, gas or electricity, although BOOKING FWI will endeavor to arrange for these issues to be resolved as soon as possible after notification.
If you have any problems during your stay, please notify BOOKING FWI immediately. It is impossible for BOOKING FWI to claim compensation from the villa owner after the rental period has ended. BOOKING FWI must be notified immediately.
Complaints made after vacating the accommodation will be noted but resolution cannot be guaranteed. The Client who leaves the villa during the rental period loses all rights to any eventual refund or discount. No refunds will be given unless there is a serious problem that cannot be resolved within 24 hours, an alternative property cannot be located, or causes the guest extreme discomfort or serious inconvenience.
3.3. RELEASE OF LIABILITY
The client agrees to waive and release BOOKING FWI, its officers, directors, employees, representative agents, accommodation owners and volunteers from all liability, whatsoever, for any injury or loss of life that may occur to him or her as a result of the rental and enjoyment of the accommodation and facilities, including swimming pool or otherwise, except in the case of gross negligence. The customer further agrees that this agreement will be governed by and construed in accordance with the laws of France for any claim against BOOKING FWI.
3.4. INFRINGEMENT OF LAWS OR REGULATIONS
In the event that any term of this Agreement violates any applicable law or legally enforceable rule, such law or rule shall prevail, but only to the extent necessary to comply with the same, and the offending provision shall be null and void to that extent. , while the other provisions of this agreement will remain in full force and effect; in which case the Parties will endeavor to replace any offending provision with mutually acceptable substitutes so that the balance of the agreement remains unchanged to the extent permitted.
3.5. MISCELLANEOUS
• This Agreement summarizes the integrity of the terms and conditions between the Principal and the Representative.
• Replaces and cancels any Contract and/or agreement, written or oral, entered into or applicable to the Parties.
• Any modification of this Contract must be the subject of a document signed by the Client and BOOKING FWI.
3.6. APPLICABLE LAW AND COMPETENT COURT
This contract, as well as the rights and obligations of the Parties arising from it, will be governed and interpreted in accordance with French law.
Each condition of this contract or each part of each of the conditions of this contract that is declared invalid will be considered separate from this contract, which will continue to be valid and will continue to produce effects in excess of its capabilities.
Any dispute regarding the interpretation and/or application of this Agreement will be the exclusive jurisdiction of the Commercial Court of Basse-Terre.
Good to know:
I hereby acknowledge that I have read the Property Policies and Details, Supplemental Terms and Included Services, which provide important information regarding my responsibilities related to payment, cancellation, security deposits and other essential elements of this Reservation. Additionally, I acknowledge that the credit card holder, who must also be a traveler, is 20 years of age or older as required by the Terms and Conditions. This Agreement becomes binding when submitted electronically, signed by you, or once the Company has received your initial payment, whichever occurs first.
For security reasons, the holder of the credit card used to reserve the accommodation must be present at check-in. You must present your credit card and passport for the rental purchased through our website. The name on the passport must match the name on the credit card.
1 Bathroom
